Capacity Planner
Builds an ops headcount plan using queueing math, P90 demand sizing, and shrinkage-adjusted FTE counts, ending in a quarterly hiring sequence with ramp and attrition built in.
Before & after
Same prompt, same agent — the only difference is the skill.
That depends on a lot of factors. You'd want to think about your average ticket volume per day, how long tickets take to resolve, and what your service level agreement is. There's probably some kind of formula you could use to estimate, but honestly you'd need to know more about your specific situation to give you a real number. Do you have data on your current ticket load?
SUPPORT CAPACITY ANALYSIS INPUT ASSUMPTIONS • Annual tickets: 150k (410/day) • Avg handle time: 18 min per ticket • Target service level: 80% answered <4 hours (SLA) • Team utilization cap: 75% (prevent burnout) • Annual shrinkage: 18% (PTO, training, admin) • Weeks per year: 48 (4 weeks vacation standard) ERLANG-C CALCULATION • Peak daily volume: 550 tickets (30% variance) • Occupancy at peak (Erlang): 82% ← Hit cap, needs queuing • Concurrent agents needed for 4-hour answer: 8.5 agents • Apply shrinkage factor (1.22x): 10.4 agents • Round for hiring: 11 agents HEADCOUNT PLAN Q3: Hire 5 (ramp: 2 productive weeks each) Q4: Hire 4 (include 1 lead) Q1 2027: Hire 2 (specialists, senior tier) Total: 11 FTE by Q1 RISK FLAGS • Current utilization trending 78% - hiring urgent • If MTTR drops below 16 min, can reduce by 1 FTE • Peak spike seasons: plan for 15% overflow (freelance pool)
About this skill
name: capacity-planner description: Use when Use when an ops leader (Director of CX, Head of Support, VP Ops, Head of BizOps, Head of IT ops, Head of Finance ops) is sizing ops capacity, building a headcount plan, modeling utilization risk, p...
Capacity Planner
Use when an ops leader (Director of CX, Head of Support, VP Ops, Head of BizOps, Head of IT ops, Head of Finance ops) is sizing ops capacity, building a headcount plan, modeling utilization risk, planning Q3 capacity or annual support capacity, or designing CS coverage — and needs Erlang-C queueing math, P90 demand sizing, shrinkage-adjusted FTE, manager-trigger thresholds, and a quarterly hiring sequence with ramp + attrition. Apply when sustained team utilization is above 80% or when the team is growing >50% in 12 months. Run before committing the headcount budget. This is NOT engineering capacity (see vpe-advisor for DORA + cycle time) and NOT strategic 3-year workforce planning (see chro-advisor).
What you get
- Public GitHub repo (alirezarezvani/claude-skills)
- the capacity-planner skill folder with SKILL.md. Part of a 337-skill / 30-agent / 70-command install.
Customize your output
- Fork the repo and adapt the skill's instructions and references to your workflow.
Example output
Activates automatically when your request matches Capacity Planner; chains with the other skills, agents, and commands in the collection.
Best for
Creators, builders, and teams using Claude Code.
SKILL.md preview
---
name: capacity-planner
description: Use when an ops leader is sizing ops capacity, building a headcount plan, or modeling utilization risk with sustained utilization above 80% or growth over 50% in 12 months.
version: 1.0.0
category: Business & Ops / Operations
author: AgentVolt
license: proprietary
tags:
- business-ops
- operations
---
# Capacity Planner
Builds an ops headcount plan using queueing math, P90 demand sizing, and shrinkage-adjusted FTE counts, ending in a quarterly hiring sequence with ramp and attrition built in.
## When to use
- Sustained team utilization has crossed 80% and burnout or service-level risk is rising
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