Vendor Performance and Renewal Review
Manage current vendors: SLA attainment and credits owed, risk tiers, security evidence currency, notice dates, and renew or replace calls.
Before & after
Same prompt, same agent — the only difference is the skill.
That's a big vendor portfolio to assess. You'd want to look at things like uptime SLAs, security certifications, pricing, and whether they're actively maintained. Do you have a list of the 60 vendors? I'd also need to know: Are all of them critical to operations, or do some handle non-essential functions? What compliance standards matter to you—SOC 2, ISO, GDPR? Once I understand your risk tolerance and priorities, I can help you build a scoring framework.
VENDOR AUDIT REPORT (60 vendors) VENDOR SCORECARD OVERVIEW Critical vendors: 12 (scoring detail below) Medium-risk vendors: 28 (SLA compliance flagged) Low-risk vendors: 20 (compliant, stable) TOP 5 CRITICAL VENDORS 1. Stripe (Payment Processing) Risk score: 2.1/10 (LOW) Uptime SLA: 99.9% (tracked) Actual uptime (last 90d): 99.97% Certification: SOC 2 Type II (current) Renewal: Auto-renew, no action needed 2. Salesforce (CRM) Risk score: 4.3/10 (MEDIUM) Uptime SLA: 99.95% Actual uptime: 99.9% (missed target once in July) Certification: FedRAMP (expires 2027-03) Renewal: June 2027 Flag: Outage 2026-07-14 (2 hrs), no SLA credit claimed Action: Claim credit by Aug 1 deadline 3. HubSpot (Marketing Automation) Risk score: 3.8/10 (LOW-MEDIUM) Uptime SLA: 99.5% Actual: 99.83% Certification: ISO 27001 (current) 4. Snowflake (Data Warehouse) Risk score: 3.2/10 (LOW) Uptime SLA: 99.9% Actual: 99.92% 5. AWS (Infrastructure) Risk score: 2.9/10 (LOW) Uptime SLA: 99.99% Actual: 99.99% SLA COMPLIANCE MATRIX (last 90 days) Vendor | Target | Actual | Credits Claimed | Credits Missed Stripe | 99.9% | 99.97% | $0 | $0 Salesforce | 99.95% | 99.9% | $0 | $800 (claim now) HubSpot | 99.5% | 99.83% | $0 | $0 TIER-1 VENDOR REVIEW PREP Schedule: Salesforce quarterly business review (Sept 15) Goal: Discuss outage, negotiate term extension discount Owner: Finance + Operations RISK VECTORS (across portfolio) Cost creep: 8 vendors increased price >10% YoY Maintenance: 3 vendors in maintenance mode (no updates 6+ mo) Competition: 5 viable alternatives exist (switching cost <50k) Replacements: Rank by urgency 1. Replace vendor C (maintenance mode) 2. Negotiate vendor D (cost creep) 3. Monitor vendor E (maintenance watch) ACTION ITEMS (Priority) → Claim Salesforce SLA credit (deadline: Aug 1) → Schedule vendor D renewal (price negotiation) → Evaluate vendor C replacements (shortlist by Aug 15) → Quarterly SLA review (automate next cycle)
About this skill
Vendors rarely hand you the credits you are owed, and auto-renewals rarely wait for your review. This skill checks each vendor against its contract using your own records, and tells you what to do before the notice date.
What it does
- Computes SLA attainment from the contract definition and your incident log, not the vendor's dashboard alone
- Lists service credits owed and the claim deadline
- Tiers vendor risk by data access, criticality, substitutability, and concentration
- Checks security evidence dates, exceptions, bridge letters, and subprocessor changes
- Builds a renewal calendar with notice deadlines and a renew, renegotiate, or replace call
What you get
A per-vendor review with an SLA table, risk tier, security evidence status, scorecard, open issues, renewal dates, recommendation, and exit plan for critical vendors.
Best for
Ops, IT, finance, and security leads running vendor QBRs, renewal planning, or a third-party risk review.
SKILL.md preview
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name: vendor-performance-review
description: Manage vendors you already use - SLA compliance computed from your own incident records, service credits owed and claim deadlines, vendor risk tiering by data access and criticality, security evidence currency (SOC 2 reports, bridge letters, subprocessor changes), a renewal and notice-date calendar, exit plans for critical vendors, and a renew, renegotiate, or replace call per vendor. Use when the user says "is our vendor meeting its SLA?", "do we get credits for that outage?", "vendor scorecard", "which vendors are high risk?", "prep the QBR with our supplier", "what renews next quarter?", or "should we keep this vendor?".
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