Business Operations Skills
Use when running, diagnosing, or designing internal business operations — process documentation, vendor SLAs, capacity planning, internal comms, SOP/runbook authoring, procurement spend.
Before & after
Same prompt, same agent — the only difference is the skill.
Managing vendors is complex because you need to track contracts, service levels, and whether they're actually meeting their commitments. You could document everything in a spreadsheet, but it's easy to lose track of renewal dates or performance issues. Different vendors have different SLA terms, so comparing them is hard. You might want to categorize by criticality—which vendors are essential to your business? What's your current vendor portfolio size, and which ones are causing problems?
VENDOR SLA ASSESSMENT CRITICAL VENDORS (must not fail) 1. Cloud infrastructure provider: 99.95% uptime SLA, 4-hour support response 2. Payment processor: 99.99% uptime, settlement within 24 hours 3. Email delivery: 98% inbox placement, 2-hour support window SECONDARY VENDORS (impact business but not critical) 1. Analytics platform: 99% uptime, next-business-day support 2. Customer communication tool: 95% uptime, standard ticket support COVERAGE GAP ANALYSIS RISK 1 → No backup for cloud provider (single-vendor lock-in) ACTION: Evaluate multi-region failover or secondary cloud provider for 10% traffic PRIORITY: Q3 2027 RISK 2 → Payment processor has no redundancy ACTION: Contract secondary processor for 15% volume spillover PRIORITY: Q4 2026 RISK 3 → Email delivery SLA doesn't guarantee sender reputation ACTION: Establish dedicated IP pool, requires 3-month warm-up PRIORITY: Ongoing VENDOR SCORECARD (quarterly review) → Uptime performance vs committed SLA → Support ticket resolution time (target: under SLA max) → Cost increases YoY (flag anything >5%) → Contract renewal dates (set calendar reminders at 6 months) MONTHLY FOLLOW-UP • Track incident reports from each vendor • Escalate SLA breaches immediately • Document workarounds if SLA violated
About this skill
name: business-operations-skills description: Use when Use when running, diagnosing, or designing internal business operations — process documentation, vendor SLAs, capacity planning, internal comms, SOP/runbook authoring, procurement spend.
Business Operations Skills
Use when running, diagnosing, or designing internal business operations — process documentation, vendor SLAs, capacity planning, internal comms, SOP/runbook authoring, procurement spend. Triggers on "BizOps review", "where's the bottleneck", "vendor health", "internal SOP", "all-hands deck", "spend categorization", "capacity for Q3", "process mapping". Forks context to route to one of six BizOps sub-skills (process-mapper, vendor-management, capacity-planner, internal-comms, knowledge-ops, procurement-optimizer) and returns a digest. Distinct from business-growth (external sales motion) and c-level-advisor (strategic, not operational).
What you get
- Public GitHub repo (alirezarezvani/claude-skills)
- the business-operations-skills skill folder with SKILL.md. Part of a 337-skill / 30-agent / 70-command install.
Customize your output
- Fork the repo and adapt the skill's instructions and references to your workflow.
Example output
Activates automatically when your request matches Business Operations Skills; chains with the other skills, agents, and commands in the collection.
Best for
Creators, builders, and teams using Claude Code.
SKILL.md preview
---
name: business-operations-skills
description: Use this skill when diagnosing or designing internal business operations such as process mapping, vendor SLAs, capacity planning, or SOP authoring.
version: 1.0.0
category: Business & Ops / Operations
author: AgentVolt
license: proprietary
tags:
- business-ops
- operations
---
# Business Operations Skills
Routes internal operations requests to the right sub-workflow — process mapping, vendor management, capacity planning, internal comms, knowledge ops, or procurement — and returns a digest.
## When to use
… (sign up to view the full skill)More business & ops skills
View all Business & Ops skills →Capacity Planner
Builds an ops headcount plan using queueing math, P90 demand sizing, and shrinkage-adjusted FTE counts, ending in a quarterly hiring sequence with ramp and attrition built in.
Vendor Management
Runs vendor scorecards, SLA compliance checks, and third-party risk classification for SaaS and supplier relationships.
Internal Comms
Drafts and sequences an internal-only change-management communication, pairing Prosci ADKAR and Kotter's 8-step model into a touchpoint calendar and message set.
Procurement Optimizer
Runs structured spend audits, UNSPSC-aligned category analysis, and supplier rationalization.