Process Mapper
Documents an end-to-end business process in BPMN-style notation, measures cycle time by stage, and quantifies the gap between active processing time and total elapsed time.
Before & after
Same prompt, same agent — the only difference is the skill.
You can map out the steps in your onboarding process. List each stage from when someone first signs up to when they become a paying customer. Think about where people might get stuck or drop off. You could identify which stages take the longest. It would help to measure how long each step takes and where most people abandon. Understanding the flow would help you spot improvements.
CUSTOMER ONBOARDING PROCESS MAP (BPMN-style) STAGE BREAKDOWN STAGE 1: Signup -> User creates account -> System: email verification -> Duration: 5 min (user time) -> Bounce rate: 12% (no email confirmation) -> Value-add time: 2 min STAGE 2: Profile Setup -> User enters company, role, use case -> System: collect in form, trigger welcome email -> Duration: 8 min (user time) + 1 min waiting for email -> Bounce rate: 23% (too many fields, unclear why needed) -> Value-add time: 5 min STAGE 3: Feature Tour -> Guided walkthrough of 5 core features -> User can skip -> Duration: 12 min (if completed) or 2 min (skipped) -> Bounce rate: 34% skip immediately -> Value-add time: 4 min (people who stay engaged) STAGE 4: Sample Data Load -> System auto-populates 50 sample records for demo -> User creates first manual entry (optional) -> Duration: 3 min -> Bounce rate: 8% (low friction) -> Value-add time: 3 min STAGE 5: Payment Setup -> User enters card, selects plan -> System: validates payment, sends invoice -> Duration: 4 min -> Bounce rate: 18% (card decline, hesitation) -> Value-add time: 1 min STAGE 6: Handoff / Success -> Confirmation email, onboarding checklist -> Customer now active -> Duration: 1 min CYCLE TIME ANALYSIS TOTAL ELAPSED TIME: Signup → Paid subscription -> Median: 14 days (from signup to first payment) -> P90: 45 days -> Conversion rate: 6.2% (signup to paid) TOTAL ACTIVE (USER) TIME: ~32 minutes TOTAL WAITING TIME: ~13 days 23 hours WAITING BREAKDOWN (where time really goes) 1. Email verification queue: 2 hours avg 2. Thinking about decision: 3 days avg 3. Card processing: 1 min 4. Onboarding emails read: 48 hours (assumption: not read) VALUE-ADD RATIO -> Active valuable time: 20 min -> Total time: 14 days -> VALUE-ADD RATIO: 0.1% (99.9% is waiting/hesitation) BOTTLENECKS (ranked by impact) #1 BLOCKER: Stage 2 (Profile Setup) -> 23% bounce rate -> Cost: loses 77 signup/day × 23% = ~18 users/day -> Root cause: form asks for info not immediately necessary -> Fix: reduce to 3 fields, move company details to post-purchase -> Expected impact: reduce bounce to 8%, recover 15 users/day #2 BLOCKER: Stage 3 (Feature Tour) -> 34% skip tour → never understand value -> These users 5x more likely to churn within 7 days -> Root cause: tour is generic, not personalized to their stated use case -> Fix: show feature highlights based on Stage 2 (role/use case) answers -> Expected impact: increase engagement to 60% tour completion #3 BLOCKER: Decision paralysis (between Stage 2 and Stage 5) -> Median 3 days between profile setup and payment -> Root cause: uncertain about value, no social proof, no urgency -> Fix: send success story email + limited-time discount at 6-hour mark -> Expected impact: reduce median wait to 1 day #4 BLOCKER: Stage 5 (Payment) -> 18% bounce on payment entry -> Root cause: card decline (not fraud), user gives up -> Fix: one-click retry, offer PayPal + Apple Pay options -> Expected impact: reduce bounce to 6% LITTLE'S LAW (throughput) -> Current: 6.2% of 100 daily signups = 6.2 daily conversions -> Cycle time: 14 days -> Inventory in pipeline: 86 users mid-funnel RECOMMENDED FIXES (priority order, impact x effort) 1. SIMPLIFY STAGE 2 (high impact, low effort) Time to fix: 2 hours Expected gain: +15 conversions/day Payoff: immediate 2. PERSONALIZE TOUR (medium impact, medium effort) Time to fix: 1 day Expected gain: +8 conversions/day (via reduced churn) Payoff: 2 weeks 3. ADD SOCIAL PROOF EMAIL (low effort, medium impact) Time to fix: 3 hours Expected gain: +6 conversions/day Payoff: 1 week 4. MULTI-PAYMENT OPTIONS (low effort, low impact) Time to fix: 1 day Expected gain: +2 conversions/day Payoff: 3 weeks EXPECTED OUTCOME (after all 4 fixes) -> Conversion rate: 6.2% → 12% -> Cycle time: 14 days → 3 days -> Daily conversions: 6 → 12 -> Monthly increase: ~180 additional customers NEXT: Run Stage 2 simplification test for 2 weeks.
About this skill
name: process-mapper description: Use when Use when a BizOps lead, COO, or process-improvement owner needs to document an end-to-end business process (procurement, employee onboarding, incident handoff, customer-onboarding, claims adjudicat...
Process Mapper
Use when a BizOps lead, COO, or process-improvement owner needs to document an end-to-end business process (procurement, employee onboarding, incident handoff, customer-onboarding, claims adjudication) in BPMN-style notation, measure cycle times by stage, surface where work spends most of its time waiting vs. being worked, and quantify the gap between processing time and total elapsed time. Pairs Lean / Six Sigma / Theory-of-Constraints canon with deterministic stdlib-only Python tools to produce a process map, a ranked bottleneck list (with severity + root-cause hypothesis), and a cycle-time analysis (P50, P90, value-add ratio, Little's-Law throughput). Distinct from sales-pipeline, system-reliability (SLO), and strategic-OKR work — this is tactical process documentation for internal operations.
What you get
- Public GitHub repo (alirezarezvani/claude-skills)
- the process-mapper skill folder with SKILL.md. Part of a 337-skill / 30-agent / 70-command install.
Customize your output
- Fork the repo and adapt the skill's instructions and references to your workflow.
Example output
Activates automatically when your request matches Process Mapper; chains with the other skills, agents, and commands in the collection.
Best for
Creators, builders, and teams using Claude Code.
SKILL.md preview
---
name: process-mapper
description: Use this skill when documenting an end-to-end business process and quantifying where it spends time waiting versus being actively worked.
version: 1.0.0
category: Business & Ops / Operations
author: AgentVolt
license: proprietary
tags:
- business-ops
- operations
---
# Process Mapper
Documents an end-to-end business process in BPMN-style notation, measures cycle time by stage, and quantifies the gap between active processing time and total elapsed time.
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