Customer Success Manager
Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success.
Before & after
Same prompt, same agent — the only difference is the skill.
I can help you analyze your customer accounts and identify which ones might be at risk. You'd want to look at engagement metrics — like how often they're using your product, how many features they're using, whether they're expanding their usage, and their interaction patterns with your support team. Some accounts naturally have higher churn risk than others depending on their segment. You might also want to look at when they last logged in or used a key feature. There are a few different ways to score risk — you could look at usage decline over time, feature adoption rates, or support ticket volume. It would help to know a bit about your customer segments and what success looks like for each one. How many accounts are you managing?
CHURN RISK ASSESSMENT (weighted scoring) ENTERPRISE SEGMENT (5 accounts, 50K MRR) Account: GlobalTech Inc. Score: 72/100 (HIGH RISK) Usage: -35% month-over-month (feature X not used in 21 days) Support: 8 tickets last month, mostly billing questions Last login: 6 days ago (executive sponsor only) Risk driver: Feature adoption stalled, no engagement below exec Action: Schedule exec check-in + feature walkthrough (this week) Account: DevShop Co. Score: 38/100 (LOW RISK) Usage: +12% month-over-month Expansion: Recently added 8 new seats Support: 2 tickets, both resolved quickly Action: Expand to adjacent product, upsell at renewal MID-MARKET SEGMENT (12 accounts, 15K total MRR) Account: NextStep Labs Score: 61/100 (MEDIUM RISK) Usage: Flat month-over-month (plateau, not decline) Support: 12 tickets (high friction, feature misuse) Last payment: On-time, no failures Risk driver: Product-market fit question; not adoption blocker Action: Offer training session + feature coaching SMB SEGMENT (43 accounts, 8K total MRR) Aggregate score: 44/100 (LOW RISK) Strong cohort retention, few issues EXPANSION OPPORTUNITIES (same cohort) GlobalTech Inc.: Cross-sell adjacent product (50K potential) DevShop Co.: Upsell higher tier (12K potential)
About this skill
name: customer-success-manager description: Use when Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success.
Customer Success Manager
Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success. Use when analyzing customer accounts, reviewing retention metrics, scoring at-risk customers, or when the user mentions churn, customer health scores, upsell opportunities, expansion revenue, retention analysis, or customer analytics. Runs three Python CLI tools to produce deterministic health scores, churn risk tiers, and prioritized expansion recommendations across Enterprise, Mid-Market, and SMB segments.
What you get
- Public GitHub repo (alirezarezvani/claude-skills)
- the customer-success-manager skill folder with SKILL.md. Part of a 337-skill / 30-agent / 70-command install.
Customize your output
- Fork the repo and adapt the skill's instructions and references to your workflow.
Example output
Activates automatically when your request matches Customer Success Manager; chains with the other skills, agents, and commands in the collection.
Best for
Creators, builders, and teams using Claude Code.
SKILL.md preview
---
name: customer-success-manager
description: Use this skill when analyzing customer accounts, scoring churn risk, or identifying expansion opportunities for SaaS customer success, using weighted scoring across account segments.
version: 1.0.0
category: Business & Ops / Growth
author: AgentVolt
license: proprietary
tags:
- business-ops
- growth
---
# Customer Success Manager
Monitors customer health, predicts churn risk, and surfaces expansion opportunities using weighted scoring, running deterministic CLI tools across Enterprise, Mid-Market, and SMB segments.
## When to use
… (sign up to view the full skill)More business & ops skills
View all Business & Ops skills →Revenue Operations
Analyzes sales pipeline health, revenue forecasting accuracy, and go-to-market efficiency metrics for SaaS revenue optimization.
Contract And Proposal Writer
Generate professional, jurisdiction-aware business documents: freelance contracts, project proposals, SOWs, NDAs, and MSAs.
Business Growth Skills
Routes an ambiguous business-growth request to the right capability — customer success health scoring, sales-engineering RFP work, revenue operations analysis.
Sales Engineer
Analyzes RFP/RFI responses for coverage gaps, builds competitive feature comparison matrices, and plans proof-of-concept (POC) engagements for pre-sales engineering.