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name: customer-success-manager description: Use when Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success.

Customer Success Manager

Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success. Use when analyzing customer accounts, reviewing retention metrics, scoring at-risk customers, or when the user mentions churn, customer health scores, upsell opportunities, expansion revenue, retention analysis, or customer analytics. Runs three Python CLI tools to produce deterministic health scores, churn risk tiers, and prioritized expansion recommendations across Enterprise, Mid-Market, and SMB segments. — One of 337+ skills in Ali Reza's multi-agent claude-skills collection (Claude, Codex, Gemini, Hermes; ~19k stars).

What you get

• Public GitHub repo (alirezarezvani/claude-skills)
• the customer-success-manager skill folder with SKILL.md. Part of a 337-skill / 30-agent / 70-command install.

Customize your output

• Fork the repo and adapt the skill's instructions and references to your workflow.

Example output

Activates automatically when your request matches Customer Success Manager; chains with the other skills, agents, and commands in the collection.

Best for

Creators, builders, and teams using Claude Code.